fedex-kinkos rage

7073I HATE FedEx Kinkos! I think I can really say that I HATE FedEx Kinkos–not every FedEx Kinkos, just Logan FedEx Kinkos!!! As the above picture indicates, we have many things to mail every week. We snapped this pic on one of our mailing excursions. Now, it’s not the actual shipping that I hate. I find it quite enjoyable checking my ‘adoption to-do list’ off each time I send a package. This week, alone, we sent something to Nevada, Virginia and Washington Secretaries of State, National Passport Center, and the FBI. I checked lots of my list. Wahoo! 

It’s the “ever so slow, ineffecient, obtuse, and cranky service employees” that I can’t stand. Most of you know I am very good at waiting my turn. I even gave them the benefit of the doubt not once, not twice, but three times before passing judgment. This time Adam and I both had had it. I think we actually rolled our eyes at each other and laughed right in front of the lady (a few times).

Come on FedEx counter checkers! Could you be a little kinder, a little faster, and a little more interested in the service of your clients. If we didn’t have to have an account with you for various adoption mailings…I would sooooooo go to UPS. That’s right, you heard me, UPS, UPS, UPS! The Logan UPS store is fabulous at customer service. Too bad neither store will ever see this post.


  1. You might be able to find an email address somehow for the FedEx Kinkos store, maybe even the higher ups in quality control. I agree. Love the checking things off the list, hate the having to do it to get it done. You are so cute. I love pic of you sticking your tongue out. I’d go to FedEx Kinkos with you if I were there.

    ps Congratulations on getting so much done! I love it.

  2. Rachel- My name is Dale elison and I am the District Mnager for the FedEx Kinko’s stores in Utah. I was forwarded a copy of your blog concerning my Logan center and I was hoping I could call you to discuss the poor service you have been receiving. I apologize for our previous customer service failures and assure you that I will work with the Logan team members to remedy the problems. I can be reached by cell @ —————— or by email @ ———————.

  3. Rachel,

    I work in the corporate public relations department for The UPS Store. I shared your nice comments about our Logan location with the husband and wife team that owns that location. I’m sure they’ll be pleased that you’re a satisfied customer.

    On a personal note, as a father who has experienced the wonderful joy of adoption, I send you and Adam (as well as your many readers) my best wishes.

    Rich Hallabrin

  4. I love this blog, now I have it on my favorites so I will remember to check it! BTW I think it’s pretty sweet that those people responded to your FedEx Rage what a small world!!!

  5. Rachel, as an employee of Fed Ex Kinkos in Toledo, Ohio, I want to let you know that I am sorry for your treatment at the Logan facility. If you ever come up this way, stop into the Reynolds Rd. store, we’ll treat you right!

    From:another Rachel (I was doing a benefits search for adoption benefits with my company–funny, huh?)

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